We have established some overseas agent office to make the after-sales serivce already ,so it can will be service client in fast response .also in our headquarter service team ,there is a expert team which can support client in 7*24 hours . 1. Customer inquiry and consultation (URS documents) 2. Confirmation of treatment plan (DQ documents &PID Drawing) 3.Quotation offer with the technolgy document (Quotation PI ) 4.Engineering and Manufacturing (Prodcution &Quality inspection ) 5. Product inspection (FAT documents) 6. Delivery arrangement and loading work (full set Shipment documents) 7. After-sales service (OQ,PQ ,SAT documents)
FAQ
Q: Are you a factory or a trading company? A: We are a manufacturer. Our company specializes in producing and manufacturing industrial machinery, including stainless steel reactors, evaporators, crystallizers, distillers, and complete production lines for various applications such as fruit juice and herbal essential oil extraction. By maintaining our own manufacturing facilities, we ensure high-quality control, competitive pricing, and the ability to customize equipment to meet our clients' specific needs.
Q: How will your company control the equipment quality? A: We have a rigorous quality control process that includes:
Use of high-quality materials and components
In-house testing and inspection at various stages of production
Compliance with industry standards and certifications
Continuous improvement and adherence to best manufacturing practices
Q: How long the warranty will be? A: We provide a 1-year warranty for the machine running, but we will afford whole-life service for the machine.
Q: Which kind of payment does your company do now? A: We accept Western Union, T/T, D/P, D/C, and irrevocable L/C payable etc.
Q: Why did we choose "JOSTON "? A: 1. We are manufacturer who can provide you the favorable price.